2x Faster Collections with Digital Automation
How we helped Terasek Supply reduce payment collection time from 2 months to 1 month through digital automation and GPS fleet tracking.
The Challenge
Terasek Supply provides water tanker services for construction sites, events, and industrial needs across Johor Bahru and Kuala Lumpur.
The problem: Their operations were entirely manual. Paper delivery orders traveled physically with drivers from JB to KL. Payment collection took 2 months because invoices could only be processed after paper documents arrived. They couldn't accept outstation jobs efficiently due to paperwork logistics.
Fleet visibility was zero—dispatchers had no idea where vehicles were, making scheduling inefficient and reactive rather than optimized.
The Digital Automation Solution
We implemented a comprehensive digital transformation with four key components:
Digital Paperwork System
Replaced manual paper delivery orders with a digital app that drivers can access on mobile. Instant upload, no lost paperwork.
GPS Fleet Tracking
Implemented real-time GPS tracking for all water tanker vehicles. Dispatchers can see exact locations and optimize routes.
Automated Scheduling
Built automated scheduling system that considers driver availability, vehicle location, and delivery urgency.
WhatsApp Integration
Integrated WhatsApp for driver communications and customer notifications, reducing phone call overhead.
Transformation Timeline
Manual Operations
- 2-month payment collection cycle
- Paper delivery orders (JB → KL)
- Manual scheduling phone calls
- No GPS tracking for fleet
Digital Transformation
- Digital delivery order system
- GPS fleet tracking implementation
- Automated scheduling workflow
- WhatsApp integration for drivers
Results Achieved
- Payment collection: 2 months → 1 month
- Can accept outstation jobs (no paperwork travel)
- Real-time fleet visibility
- Reduced administrative overhead
Key Takeaways
Paperwork is a Bottleneck
Physical paper documents traveling hundreds of kilometers delay everything. Digital systems pay for themselves in faster collections alone.
GPS Enables Optimization
Real-time fleet visibility transforms reactive dispatching into proactive optimization. Better resource utilization = more revenue per vehicle.
Automation Opens New Markets
Outstation jobs that were previously impractical due to paperwork logistics became a new revenue stream after automation.
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